Shipping & Return Policy

UK postage and packaging

Due to the nature of continuously cruising on our narrowboat, I am sometimes a fair distance from a post office, however I do aim to post parcels within 3 working days. All packaging is recyclable, including tissue paper, brown paper, paper tape and shredded paper packaging material. I hand print all of my cards and logo with eco friendly inks on recycled card.

If an item hasn’t arrived by 7 working days after you receive a dispatch email please get in touch so I can look into this.

Please make sure that you use the correct shipping address as I will not be responsible if item is sent to the wrong supplied address. If you need to change the address after ordering please email me at sylvie@theholmoak.co.uk as soon as possible so I can sort it for you.

Collection (UK ONLY)

If you would like to come and collect from us, please select the collection option at the checkout and email me to arrange a day and time. I only offer collection on days that I am Trading in person so please check the events page to make sure we are somewhere suitable/local for you to come and pick up your order beforehand.

Returns

I accept returns in the UK within 14 days of purchase. It is the buyers responsibility to cover the postage cost to return the item me. I recommend you using a tracked and signed service when returning your item to ensure it arrives (Please keep any proof of postage). Once the item has been delivered back to me in unused condition with no sign of washing I will provide you with a credit note for the item cost.

International shipping

I can offer worldwide shipping!

Europe - Parcels will be sent international tracked and signed for a flat rate of £16. This service is fully tracked with signature on delivery. Royal Mail UK states that it aims to deliver to Europe in 3-5 working days.

Rest of World - Parcels will be sent international tracked and signed for a flat rate of £25. This service is fully tracked with signature on delivery. Royal Mail UK states that they aim to deliver to rest of world within 5-7 working days.

Please be aware that I am not responsible for any custom costs you may incur for a parcel to be received into your country.

I do not offer returns on items sent outside of the UK. Please check all listings/measurements thoroughly as it is important to be that you are happy with your purchase :)

If you have any questions or are unsure on anything, send me an email over at sylvie@theholmoak.co.uk